Cancellation/Rescheduling policies are strictly enforced. By scheduling an appointment with The Brow Club, either online or verbally, you are agreeing to the policy below. The policy is outlined on the scheduling page, the policies page, on the online booking system when you schedule an appointment, and all email appointment reminders.
Placing a credit card on file is required in order to hold an appointment. Your appointment is very important to The Brow Club and is reserved especially for you. Should you need to cancel or reschedule your appointment, we respectfully request a full 48 hour notice so that appointment slot can be filled. Please understand that if you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and other clients miss the opportunity to receive services. The appointment system will send out an email to your provided email address and a text reminder to your provided phone number to give you ample time to change your appointment. Email and text reminders are simply a courtesy and not a fail-safe, and in the event that you do not receive them, please understand that it is still your responsibility to track and remember your appointments.